Privacy Policy

RPOS: Restaurant POS System
Effective Date: August 19, 2026

VinaV Software Solutions ("VinaV", "we", "our", or "us") operates RPOS: Restaurant POS System (the "App"). This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our App and related services.

1. Information We Collect

1.1 Account and Business Information

When you create or use an RPOS account, we may collect information such as:

• Name
• Email address
• Phone number
• Login and authentication information
• Restaurant or business name
• Restaurant address and business details
• Employee or staff information entered by the account owner

1.2 Restaurant and Operational Data

RPOS may process information that you enter while using restaurant management features, including:

• Menu items and categories
• Orders and order details
• Tables and table sessions
• Bills, invoices, and receipts
• Sales and transaction records
• Inventory and stock information
• Expenses
• Reports and business analytics
• Customer information entered by the restaurant

1.3 Device and Technical Information

Depending on how the App is used, we may automatically receive limited technical information such as device type, operating system version, App version, IP address, crash information, and diagnostic information. We use this information primarily to maintain security, troubleshoot problems, and improve the service.

1.4 Photos, Camera, and Files

If a feature requires it, RPOS may request access to your camera, photos, or files so that you can scan information, upload restaurant images, menu images, documents, or other content. We use these permissions only for the relevant feature and do not access your media unnecessarily.

2. How We Use Information

We may use collected information to:

• Create and manage your account
• Provide restaurant POS and management features
• Process orders, bills, receipts, inventory, and reports
• Authenticate users and secure accounts
• Send service-related notifications
• Provide customer support
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Monitor performance and fix technical problems
• Improve and maintain RPOS
• Comply with applicable legal obligations

3. How We Share Information

We do not sell your personal information.

We may share or disclose information only when reasonably necessary to operate RPOS, provide requested services, protect our users and systems, or comply with legal obligations. This may include trusted service providers that support hosting, databases, authentication, notifications, analytics, security, or other infrastructure used by RPOS.

Service providers are expected to process information only for the purposes for which they are engaged and subject to appropriate safeguards.

4. Third-Party Services

RPOS may use third-party services such as cloud hosting, databases, authentication, push notifications, crash reporting, analytics, or payment providers. These providers may process information according to their own privacy policies and applicable terms.

The services actually used by your version of RPOS may change over time. Where required, relevant third-party processing will be disclosed in the App and/or applicable privacy notices.

5. Payments and Financial Information

If RPOS offers subscriptions or payments through a third-party payment provider, payment information may be processed directly by that provider. We do not intend to store complete payment card numbers or other sensitive payment credentials unless explicitly stated at the time of collection.

6. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, prevent abuse, and comply with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Account and Data Deletion

You may request deletion of your RPOS account and associated personal data by contacting us using the details below. Certain information may need to be retained where required by law, for legitimate security purposes, or where necessary to establish, exercise, or defend legal claims.

If RPOS provides an in-app account deletion option, you may also use that option from the account or settings section of the App.

8. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no electronic storage or transmission method can be guaranteed to be completely secure.

9. Children's Privacy

RPOS is intended for restaurant owners, managers, staff, and business users. It is not directed toward children. We do not knowingly collect personal information from children for the purpose of creating accounts or using RPOS as a child-directed service.

10. Your Responsibilities

If you use RPOS to store information about employees, customers, or other individuals, you are responsible for ensuring that you have the necessary rights, permissions, and lawful basis to collect and use that information.

11. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, or information about how your data is processed.

To exercise an applicable right, contact us using the contact details below. We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in RPOS, legal requirements, or our data practices. The updated policy will be posted on this page with a revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Contact Us

VinaV Software Solutions
RPOS: Restaurant POS System
Developer: VinaV Software Solutions
Email: info@vinavsoftwaresolutions.com
Website: https://vinavsoftwaresolutions.com/

Kota, Rajasthan, India